For Japan: All prices up to each designated location in Japan are included in the price.
For US: If you are delivering to IL, IN, NY, you will be charged Sales Tax in addition to the price.
We can attach message cards (not to exceed 30 words) for flowers only.
Normally it will take 7-10 business days to deliver the items (except Specialty Gifts items) after we receive the order. Delivery is subject to delay due to local traffic conditions. Specialty Gift items may take up to 3 weeks to deliver after we receive the order.
Orders containing items from multiple suppliers may not all be delivered on the same day.
We can deliver on your specified delivery date for some items only when the order is placed on or before 10 business days of the delivery date. However, depending on the season and products in some cases we are not able to honor delivery date requests. Thank you for your understanding.
A wrong address or the lack of other necessary delivery information will cause late delivery and possibly damage to the item. Please fill out the sender and recipient phone numbers correctly.
We generally do not deliver to remote islands of Okinawa, Amami, Sado, etc. If you would like to send to these areas, please ask us before you place your order.
We pay the greatest attention to quality, but if the items delivered are damaged or in unsatisfactory condition, we will make it right with an appropriate replacement.
All items will not appear exactly as shown in the pictures.
American Cherry, Matsutake Mushroom, and Limited Items
Depending on the current season’s harvest, in some cases we may need to close orders earlier than the original deadline.
Scheduled ship dates may change due to weather and other factors.
Orders are processed in order of receipt. If the crop yield is lower than expected, some orders may need to be cancelled.
We reserve the right to cancel all orders if we cannot deliver the product due to weather or natural disaster.
Due to the unpredictable nature of the harvest and weather, we cannot accept specific delivery date requests.
In the case of a wrong address, lack of required delivery information, or long-term absence of the recipient, we shall consider the order cancelled and cannot refund payment for such items.
We do not attach any message card and Japanese gift wrapping paper on these items.
All cancel requests must be made within 2 business days after we receive your order. We cannot cancel/refund any orders that have already shipped.